Terms of Service
Last updated: February 2026
Who We Are
These Terms of Service (“Terms”) govern your access to and use of the website, content, and coaching services operated by Ausra Coaching, LLC (“Ausra,” “we,” “us,” or “our”), including ausra.io and any related experiences (collectively, the “Site” and “Services”).
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy (collectively, the “Agreement”). If you do not agree, do not use the Services.
1. Eligibility
You must be at least 18 years old to use the Services. The Services are not directed to minors. By using the Services, you represent that you are at least 18 years of age.
2. Coaching, Health, and Results Disclaimers
Not therapy or medical care. Ausra Coaching provides personal development coaching, educational information, and self-development resources. We do not provide psychotherapy, clinical counseling, diagnosis, treatment, medical care, or crisis services through the Site or through coaching sessions. Nothing on the Site constitutes medical, psychological, legal, or financial advice, nor is it a substitute for care by licensed professionals.
No provider-patient relationship. Your use of the Services does not create a therapist-client, counselor-client, physician-patient, or other healthcare provider relationship with Ausra Coaching or its personnel. Although your coach holds a license as a Licensed Professional Counselor (LPC) in Illinois, the services provided through Ausra Coaching are coaching services exclusively.
Emergency and crisis. If you are in crisis or in danger, call 911 immediately. In the U.S., you may also call or text 988 for the Suicide and Crisis Lifeline, or text HOME to 741741 for the Crisis Text Line.
No guarantees. Coaching outcomes vary by individual. We do not guarantee results or specific achievements. Your results depend on many factors, including your own effort, engagement, and circumstances.
3. Purchases and Payments
Paid services. Coaching services require payment. Session rates are outlined in your signed Coaching Agreement and are not listed on the Site.
Payment authorization. By signing your Coaching Agreement and scheduling sessions, you authorize our payment processor to automatically charge your payment method at the conclusion of each scheduled session. You must keep your billing information current.
Payment processor. We use Stripe to process payments. Your payments are subject to Stripe’s terms and privacy policies in addition to ours. We are not responsible for processor errors or outages.
Taxes. Prices may not include applicable taxes. You are responsible for all applicable taxes.
Pricing. Session rates may change from time to time. Any changes will be communicated to you in advance and reflected in an updated Coaching Agreement.
4. Cancellations, Refunds, and Chargebacks
Cancellation policy. Appointments must be canceled at least 24 hours prior to the scheduled session time. Late cancellations (less than 24 hours’ notice) are subject to the full session fee. No-shows are subject to the full session fee.
Refunds. Once a coaching engagement has commenced, Ausra Coaching does not permit refunds or chargebacks for any reason. Rescheduling policies must be followed to avoid forfeiture of the session fee.
Chargebacks. You agree not to initiate chargebacks for Services delivered as described. Attempted chargebacks for Services provided under these Terms may be treated as breach of contract and fraud. We reserve the right to share documentation with the payment processor and to pursue recovery, including collection of fees, costs, and attorneys’ fees.
Consumer rights. If applicable law grants you non-waivable cancellation or refund rights, we will honor those rights.
5. Intellectual Property
Our content. The Services, including all content, materials, frameworks, worksheets, images, text, and logos, are owned by Ausra Coaching, LLC and are protected by intellectual property laws.
Limited license. Subject to your compliance with this Agreement and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable license to access and use coaching materials provided to you for your individual, non-commercial use only.
Prohibited uses. You may not copy, share, reproduce, distribute, sell, or exploit the Services or content, in whole or in part, without our prior written consent.
6. Testimonials and Results
Testimonials on the Site reflect individual experiences and are not guarantees of results. Your results may vary.
7. Privacy
Your use of the Services is subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal data. We use cookies and similar technologies as described in our Privacy Policy. By providing contact information, you consent to receive transactional emails and scheduling communications.
8. Third-Party Services and Links
The Services may link to or integrate with third-party websites, platforms, or tools (such as Stripe, Acuity, or video conferencing platforms). We do not control and are not responsible for third-party content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.
9. Electronic Communications Consent
You agree to transact electronically and to receive contracts, disclosures, scheduling confirmations, and notices electronically. Electronic signatures carry the same legal effect as handwritten signatures under the Illinois Electronic Commerce Security Act (5 ILCS 175) and the federal E-SIGN Act (15 U.S.C. § 7001).
10. Disclaimers
THE SERVICES AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, AUSRA COACHING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, AUSRA COACHING, LLC, ITS OWNER, AND CONTRACTORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, LOST PROFITS, LOST DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO AUSRA COACHING, LLC FOR THE SERVICE(S) GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS PRECEDING THE EVENT OR (B) $500.
Some jurisdictions do not allow certain exclusions or limitations. Where they do not, our liability will be limited to the maximum extent permitted by applicable law.
12. Indemnification
You agree to defend, indemnify, and hold harmless Ausra Coaching, LLC and its owner and contractors from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your breach of this Agreement; (c) your violation of any law or third-party rights; or (d) your failure to seek appropriate professional care for needs outside the scope of coaching.
13. Termination
We may suspend or terminate your access to the Services at any time, with or without notice, for any reason, including if we believe you have violated this Agreement. You may stop using the Services at any time. Sections that by their nature should survive termination — including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution — will survive.
14. Governing Law, Arbitration, and Dispute Resolution
Governing law and venue. This Agreement is governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Subject to the arbitration requirement below, the exclusive venue for any action not subject to arbitration is the state or federal courts located in Cook County, Illinois, and you consent to personal jurisdiction there.
Arbitration. You and Ausra Coaching, LLC agree that any dispute, claim, or controversy arising out of or relating to the Services or this Agreement (collectively, “Disputes”) will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will take place in Cook County, Illinois (or by video/teleconference where permitted). Judgment on the award may be entered in any court of competent jurisdiction.
Class action waiver. Disputes must be brought in your individual capacity only, and not as a plaintiff or class member in any purported class, collective, private attorney general, or representative proceeding. The arbitrator may not consolidate claims or preside over any class or representative proceeding.
30-day opt-out. You may opt out of arbitration by emailing austin@ausra.io within 30 days of your first use of the Services with the subject line “Arbitration Opt-Out,” including your full name and address. If you opt out, the exclusive venue remains the courts in Cook County, Illinois.
Small claims. Either party may bring an individual action in small claims court within that court’s jurisdiction.
Injunctive relief. Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief in court to protect intellectual property or confidential information.
If the class action waiver is found unenforceable as to a particular claim, that claim must proceed in court, and the remainder shall proceed in arbitration.
15. Force Majeure
We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including internet failures, power outages, pandemics, governmental actions, or natural disasters.
16. Changes to These Terms
We may update these Terms from time to time. If we make changes, we will post the updated Terms and update the “Last updated” date. Your continued use after changes become effective constitutes acceptance.
17. Severability, Waiver, and Entire Agreement
If any provision is held invalid or unenforceable, the remaining provisions will remain in full force. Our failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy and any applicable Coaching Agreement, constitute the entire agreement between you and Ausra Coaching regarding the Services and supersede all prior agreements.
Contact
Ausra Coaching, LLC
Austin Newcomb
austin@ausra.io
ausra.io